Refund policy

RETURN POLICY

All of the Palmoire products are carefully inspected before they are shipped. Due to the nature of our products, we do not accept returns or refunds of already used candles or diffusers. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to hello@thepalmoire.com with your full name and order number within 48 hours of delivery. Otherwise, returns and/or exchanges are not accepted.

If you purchased from a retailer, we unfortunately cannot accept returns, exchanges, or refunds that are not purchased from www.thepalmoire.com at this time.

ORDER CANCELLATION

If you would like to cancel an online order after it has been placed, please contact us at hello@thepalmoire.com within 4 hours, or send us a DM on Instagarm @thepalmoire . We will do our best to accommodate your request.