All orders are processed and shipped within 2-3 business days from our New York studio. Shipping days are business days: Monday-Friday 8am-6pm EST.
We use USPS/UPS for most domestic and international packages. Domestic economy shipping typically delivered within 5-8 business days and domestic standard shipping usually takes 3-4 business days once shipped. International shipping times vary depending on the destination. You will receive a notification email with tracking information once your order has been shipped.
Please note, Palmoire will not be held liable for incorrectly entered shipping information or packages left, stolen or missing from an unreliable or unsafe shipping address. It is the customer's responsibility to ensure the accuracy and safety of the shipping address provided. Once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control. Please reach out directly to the courier for missing or stolen packages. We are unable to ship to PO boxes at this time, please provide a physical address when you place your order.
During times when our mailing partners are experiencing higher-than-normal package volume, there could be unexpected delays in transit or in providing tracking details. We appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.
International packages (all regions outside the US) may be subject to customs, duties or other fees that are not included in our shipping rate and are customer’s responsibility to cover. International packages may be delayed by customs. Unfortunately, we have no control over these circumstances.
We are working on shipping to more international locations! If you would like to order from an international location (not included below) outside of the United States, please send an email to hello@thepalmoire.com and we will do our best to accommodate.
| Belgium, France, Germany, Italy, Netherlands, Spain |
€75+ EUR |
Argentina, Brazil, Chile, Bolivia, Colombia, Ecuador, Guyana, Paraguay, Peru, Uruguay
|
$150+ USD |
Hong Kong SAR
|
HK$695+ HKD
|
